Building a Worry-Free After-sales System through Local Agency

Zibo Decent Machinery Co., Ltd’s successful journey to the Philippines has concluded with triumph. Our participation in the Philippines exhibition resulted in securing two orders and engaging with hundreds of potential clients, establishing a robust foundation for our presence in the Philippines. Moreover, in-depth conversations with local customers provided invaluable feedback, shedding light on the pain points within the Filipino air conditioning industry. This article aims to introduce and familiarize you with more of Zibo Decent Machinery’s services:

Costly Mistakes Due to Incorrect Selection!

The selection of air conditioning productshttps://www.scy-fan.com/product/pro5.html is a complex task involving considerations of climate conditions, water quality, temperature, humidity, and various other factors. Collaborating with our partners (local distributors and after-service providers of renowned air conditioning equipment brands such as AHUs, refrigeration air conditioning, water chillers, air chillers, split air conditioning units, VRFs, water towers, etc., with extensive partnerships including commercial centers like SM Mall, Hilton Hotel Manila, Robinsons, and renowned hotels), we discovered a prevalent issue. Manychiller suppliers,http://dingxian.magicmeeall.com/air-conditioning-unit/ in their eagerness to close deals, sometimes make inappropriate selections without conducting in-depth environmental assessments.

A customer recounted their involvement in a port construction project where, after several rounds of bidding, the end-user opted for an LG brand chiller unit. Unfortunately, LG’s team overlooked the coastal location of the project with poor water quality—high in impurities and corrosiveness. They recommended a non-corrosion-resistant unit without a filtration device, rendering the equipment unusable and resulting in a poor customer experience.

We deeply understand the critical impact of the environment on equipment operation, especially during the selection phase. We not only engage extensively with clients but also conduct thorough climate research to ensure the equipment we provide fully aligns with the customer’s needs and environmental limitations. We are committed to tailoring solutions for you, preventing erroneous selections due to environmental factors.

Below is a research report on the customer’s usage environment in our quotation, provided for your reference:

Agency Model, Mutual Benefits, Achieving Win-Win Situations!

The partnership relationship is reciprocal for us. By becoming our agency, you’ll receive the following benefits:

 Shared customer resources: We can provide you with local customer resources.
After-sales service support: We’ll support you in after-sales service to create more business opportunities.
Authorization letters and material support: We’ll provide official authorization letters and product materials, enabling you to better showcase our brand and credibility to end customers.
Worry-Free After-sales Service!
The quality of a product heavily relies on the professionalism of its after-sales service. We understand the crucial nature of after-sales service, especially for equipment that requires uninterrupted operation in harsh environments where issues or component damage are common occurrences, experienced by every manufacturer.
One of our partners, the Panama Hilton Hotel, previously purchased four Daikin chiller units. After some time in operation, compressor issues arose, necessitating replacements. However, they faced difficulties contacting after-sales personnel, rendering the equipment unusable.

We assisted the client in procuring four Danfoss compressors, conducted online testing of communication functions, and successfully resolved the issue.

In fact, many of our clients have encountered similar problems. Especially European and American customers tend to prefer internationally renowned brands: DAIKIN, CARRIER, LG, etc. They indeed possess robust production capabilities and sales networks, which are commendable. However, the larger the scale, the more challenging it becomes to address every customer’s after-sales service needs. Unlike them, Zibo Decent Machinery, through the agency model, nurtures each country’s agents into our own professionals, thereby addressing every customer’s needs, offering full support, and ensuring worry-free after-sales. We promise that every customer will experience Zibo Decent Machinery’s one-stop service, as follows:

One-Stop Service!

On-site technical support: We can dispatch technical experts to conduct measurements, selections, and designs on-site, ensuring flawless initial work.

Long-term warranty: Our products come with warranties ranging from three to ten years.

Factory visits and product inspections: Zibo Decent Machinery opens its doors for weekday factory visits, inviting you to visit our factory upon landing. From the moment you arrive, we’ll take care of your transportation, accommodation, and accompany you to the workshop to observe the production process and product details until you are satisfied!

Spare parts support: We provide additional spare parts to ensure end customers swiftly receive after-sales support.

Repair services: In the event of product issues, we’ll send professional personnel for on-site repairs. Typically, we can reach Filipino customers within 48 hours for after-sales!

Zibo Decent Machinery Co., Ltd. firmly believes that product quality and excellent after-sales service are pivotal to our success. We promise to continually strive to provide customers with the highest quality, reliable products, and services. We look forward to establishing a long-term, stable partnership with you and delivering satisfactory solutions.

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